Frequently Asked Questions

Q: Will I receive confirmation of my journey?

When booking online, you will receive two separate emails. The first email confirms your booking details and second email confirms your booking has been accepted.

Q: Are your prices per car or per person?

Our price is per car. What your quoted is what you pay.

Q: Are there any time restrictions?

No, we operate 365 days a year, 7 days a week, 24 hours a day.

Q: Do you provide a receipt?

We will email you a receipt with a booking reference and contact number by email.

Q: What if I cannot locate my driver?

If you cannot locate your driver please contact us immediately. You will incur a full “NO SHOW” charge if you leave the agreed pick up point and fail to make contact.

Q: What if I wish to cancel and want a refund?

Taxi2Cardiff Limited will accept any cancellation as long as 24 hours notice is provided. There will be an administration / transaction charge of £7 or 10% (whichever is higher) per journey. All cancellations must be made by email to which we will send you confirmation. If you do not receive an email from Taxi2Cardiff Limited confirming the cancellation, then we have not received it. In this case please call our office number 02921 409607.

Q: Will I be charged extra if my flight is delayed?

On journeys collecting from an airport, as standard, Taxi2Cardiff Limited allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After that, waiting time is charged at £ 20 / hr pro rata, no matter what the reason.

Q: What if I miss my flight?

If you have missed your flight you need to inform us immediately via telephone. You will incur a full “No Show” charge if you fail to inform us before our driver has been dispatched

Q: What does the price include?

The price which is quoted is the price you pay, however any via addresses not mentioned on while booking will incur £5 charge payable to driver.

Q: How early do I need to book?

Our advice is to book as early as you can. Bookings can however be made as late as 6 hours before you journey, on our online booking engine. If your journey needs to be within 6 hours please call us for availability.

Q: Can I book a vehicle with a child seat?

Sorry no, We are happy for you to provide child seat and we hold onto it for your return journey.

Q: Do i need to tip?

No, the price you pay covers everything. In the UK tipping is optional. However, on an airport journey in a booked minicab, you may wish to tip if the driver helps with your luggage.

Q: Where do I meet my driver when I land at the airport?

If you have selected meet & greet service, then your driver will meet you at the arrival hall. Ensure you provided a working mobile number and your phone is switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.

Q: When do I need to be at the airport?

We advise you get to the airport as early as possible. You should always allow 30 minutes to get through security. Long-haul and El Al: three hours before scheduled departure European flights: two hours before scheduled departure UK and Ireland flights: 90 minutes before scheduled departure.

Q: How much time do I need to leave from my flight landing to booking a taxi?

The time can vary quite a lot depending on airport and time of day. We recommend you book for 30 to 45 mins after you land but that you also give us your flight number. Our experienced drivers will know how long you need to come out of the terminal.

Q: Are your drivers licensed?

Yes, it is required by UK Law that all taxi companies are licensed by the Public Carriage Office.

Q: Do you offer wheelchair accessible vehicles?

Unfortunately we do not offer wheelchair accessible vehicles at the moment.

Q: How long will the driver wait for me?

Your ride includes 15 minutes’ waiting time for standard pickups and 60 minutes for airport pickups (unless otherwise stated). Even if your driver has arrived early, your included waiting time starts from the time you booked your ride.

Q: How much waiting time do I get with additional pickup and drop offs?

Each via allows five minutes of waiting time per pick up, the driver may charge extra if this is exceeded. Costs are at the discretion of drivers. If you require additional waiting time, this should be agreed with the transport company before the booking takes place.

Q: How do I know you have availability?

We have over 25 drivers in our company, if we can not supply the vehicle in the first instance we will be able to book the journey with one of our other partner companies. If you’re booking for an event like a race day or music festival or if you are booking a large vehicle, we recommend you book as far in advance as possible to guarantee your booking.

Q: I have not received my booking confirmation email?

The first thing to do is check your spam folder, If you can’t find your email, please call office 02921409607

Q: I'm a single female passenger, How safe are your drivers?

When you travel with us, you’ll travel with approved drivers only. These are the driver who has gone through a strict vetting process. All drivers have a minimum of 2 years experience. All journeys are logged, The details of the journey are comprehensive, and they include drivers details, pick up and drop off details.

Q: Tell me more about Passenger Safety?

We’ve taken a rigorous approach to ensuring the companies and drivers we work with are the best and safest operators in the UK because your Safety is our priority. Every one of our partner companies is licensed with the Local Council Licensing Authority Office and are fully insured. Also, they all guarantee an exceptional level of customer service.